✓ Quality service you can trust.

✓ Your safety and comfort come first.

✓ Not satisfied or had a reaction? Contact me promptly so I can help with a remedy.

✓ Every appointment includes a free consultation,  personalised feedback and homecare advice.

I stand behind the quality of my services and the Go You Beauty experience. I aim to meet and exceed client expectations. In the rare event that you are not completely satisfied, or if you experience any adverse reaction, please contact me as soon as possible so I can assess the situation and provide or direct you to an appropriate remedy.

All appointments conclude with a feedback and homecare discussion. Please follow the recommended aftercare advice carefully to help achieve the best possible results and longevity from your treatment.

Effective Date: 19th February 2026. 

24 Hour Notice Cancellation / Change Period:

Cancellations or changes are not allowed within 24 hours of the appointment. The appointment cost will be retained. If I can fill your appointment without a reduced price to fill it, then I can move your appointment to another date, but with little notice, please expect this will be unlikely.

Exceptions: Please contact me in case of an emergency or illness to move your appointment within this period. I understand these difficult events arise on occasion and I happy to move your appointment time to another suitable time. 

Refunds: I cannot refund any appointments after 24 hours prior to your appointment start time. You are welcome to request a refund for bookings prior to the 24 hour notice period.

This policy ensures I can continue good pricing and the availability of my services.

Thank you for your understanding, Eva.

If you have any questions or concerns about this Cancellation Policy, please contact me:

goyoubeauty.co.nz

📨 goyoubeautysalon@gmail.com

📲 021367382

Effective Date: 19th February 2026. 

I reserve the right to decline, modify, or cancel any appointment at my professional discretion if I believe a treatment is not suitable, safe, or aligned with your needs. In some cases, I may recommend or refer you to another service provider or a medical professional who is better suited to support your unique requirements. If this occurs, no fees will be charged.

I am committed to treating every client with respect, care, and professionalism, and I kindly require the same in return. Any unacceptable, inappropriate, or disrespectful behaviour may result in the appointment being cancelled and the client being asked to leave. I reserve the right to decline any future bookings in these circumstances.

A consultation form and treatment plan must be completed and signed at the start of each appointment. By signing, you confirm that all relevant medical conditions, sensitivities, and information have been disclosed in good faith to ensure your safety, hygiene standards, and the best possible treatment outcome.

Patch tests may be required for certain services. These are complimentary but may require a 24-hour waiting period for results.

In some situations, you may be offered the option to sign an indemnity form to proceed against professional advice. In other cases, the treatment may not be able to go ahead.

Consultation time is included within your booked appointment time. Occasionally, appointments may run slightly over to ensure quality care.

If you arrive late, your service may need to be adapted to fit the remaining time; however, the full original appointment fee will still apply. Please communicate with me as soon as possible if you are running late, and I will do my best to accommodate you where possible.

If you have any questions or concerns about this the policies on this page, please contact me:

Eva Mataele

goyoubeauty.co.nz

📨 goyoubeautysalon@gmail.com

📲 021367382